Privacy Policy

Last updated: October 11, 2026

This Privacy Policy describes how Pump Peelz (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.pumppeelz.com (the “Site”) or otherwise communicate with us (collectively, the “Services”). For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last updated” date and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term “personal information”, we are referring to information that identifies, relates to, describes or can be associated with you.

Information We Collect Directly from You

• Basic contact details including your name, address, phone number, email
• Order information including your name, billing address, shipping address, payment confirmation, email address, phone number
• Account information including your username, password, security questions
• Shopping information including the items you view, put in your cart or add to your wishlist
• Customer support information including the information you choose to include in communications with us

Some features of the Services may require you to directly provide certain information. You may elect not to provide this information, but doing so may prevent you from using certain features.

Information We Collect Through Cookies

We automatically collect certain information about your interaction with the Services (“Usage Data”), including device information, browser information, network connection, IP address, and interaction behavior through cookies, pixels, and similar technologies.

Information We Obtain from Third Parties

We may obtain information from vendors and service providers, including Shopify, payment processors, analytics providers, marketing partners, and advertising networks. Any such information is treated in accordance with this Privacy Policy.

How We Use Your Personal Information

We use your personal information for:

• Providing Products and Services
• Marketing and Advertising
• Security and Fraud Prevention
• Communicating with You
• Sending you emails, mail and samples sponsored by our Partners (see "Partner-Sponsored Messages" below)

Checkout reminders. If you enter your email at checkout and don't finish your order, we may send you up to three emails about the items you left. These reminders don't add you to our marketing list. Each one has an unsubscribe link, and unsubscribing stops them.

Try-it-on preview. Photos you add to preview a design stay on your device. We don't upload, store or see them.

Partner-Sponsored Messages

We work with other companies, such as makers of diabetes devices and supplies ("Partners"). A Partner may pay us to include its offer in our emails, mail or samples. Pump Peelz always sends these messages. Each one says "Sponsored by" and the Partner's name.

We choose who gets a sponsored message using our own records, such as what you bought from us, when, and where we shipped it. This can include estimating which devices the accessories you buy are made for. We don't use the device answers you give on our forms for this. We don't do this for customers in Washington, Nevada, Connecticut or any other state whose law requires consent first, unless you give that consent.

We don't give Partners your name, email, address, phone number, order history or anything else that identifies you. Partners get only combined, de-identified results, such as how many messages we sent and how many people clicked. We don't report on small groups. Partners must agree in writing not to try to identify anyone.

We send sponsored emails only to people who subscribed to our marketing emails. We don't send Partner offers by text message. You can stop sponsored emails anytime with the "Partner offers" link in any sponsored email, or stop all our marketing emails with the unsubscribe link. To stop sponsored mail, email hello@pumppeelz.com with the subject "No partner mail". You'll still get emails about your orders.

If you click a link in a sponsored message and visit a Partner's website, that Partner's own privacy policy applies to anything you share there.

Pump Peelz does not sell or rent your personal information to Partners.

How We Disclose Personal Information

We may disclose your personal information:

• With vendors and service providers who perform services on our behalf
• With advertising platforms through cookies and pixels, as described in "Cookies and Similar Technologies"
• With affiliates within our corporate group
• In connection with business transactions or legal obligations

We don't disclose personal information to Partners. See "Partner-Sponsored Messages" above.

Device Preferences and Health-Related Information

If you choose to tell us which insulin pump or continuous glucose monitor (CGM) you use or are shopping for, for example on a Peelz sign-up form or a Peelz form hosted on Facebook or Instagram, we use that answer only to recommend compatible accessories and personalize our emails to you. Answering is always optional, and we use your answer only if you check the box agreeing to this use.

Because a device answer could suggest something about your health or the health of someone you shop for, we treat it as sensitive information:

• We do not sell it.
• We do not share it with Partners or device makers, and we do not send it to advertising platforms for ad targeting, unless you give separate consent.
• If you answer on a form hosted on Facebook or Instagram, Meta Platforms processes that form under its own privacy policy when it delivers your answers to us.
• Our email service provider stores it for us under contract, only to send our emails.
• We keep it only while you are subscribed to our emails, or until you ask us to delete it.

You can ask to see or delete your device preferences, or withdraw your consent, anytime by emailing hello@pumppeelz.com. Withdrawing consent won't change your email subscription unless you also ask us to unsubscribe you.

Pump Peelz does not collect glucose readings, insulin delivery data, medical records, or any other data from your medical devices.

Clinic Sample Stands

If you sign up at a clinic sample stand, we record which stand you used so we can count signups. We don't share your information with the clinic.

The sample stand form may ask which pump or CGM you use so we can send the right free sample. Answering is optional. If you answer, we use it to pick your sample. If you also sign up for our emails, we may use it to show you designs for your device, as described above. The protections above for sensitive information apply. If you don't sign up for our emails, we keep your answer only until the stand offer ends or until you ask us to delete it, whichever comes first. We don't ask device questions of people in Washington, Nevada or Connecticut on that form.

Cookies and Similar Technologies

We and our service providers use cookies, pixels and similar tools to run the store, remember your cart, understand how the site is used, and measure and show ads. These include Shopify (including its Smart Pricing app), Klaviyo, Judge.me, Selleasy, Google (including Google Analytics and Google Ads), Meta, Microsoft Advertising, TikTok and Pinterest, and a server-side tagging service (TAGGRS). You can block or delete cookies in your browser settings, though some parts of the store may not work without them. To opt out of personalized ads, use your browser settings, the ad settings in your Google and Meta accounts, or contact us using the details below.

Payments and Security

Payments are processed by Shopify and its payment partners. We don't store your full card number. Card data is handled under the Payment Card Industry Data Security Standard (PCI-DSS).

We use reasonable safeguards to protect your information, but no method of storage or transmission is completely secure.

Service Providers and Other Disclosures

We share information with companies that help us run Pump Peelz, such as our store platform, payment processors, shipping carriers, email and text messaging providers, customer support tools and advertising partners. They may use it only to provide services to us. We may also disclose information if the law requires it, to protect our rights or the safety of others, or as part of a merger, acquisition or sale of all or part of our business. We don't sell your personal information for money.

We're based in the United States, and your information is stored and processed in the United States.

Our site may link to other websites. Their privacy practices are their own, so please review their policies.

Children

Pump Peelz is not directed to children under 13, and we don't knowingly collect personal information from children under 13. Many of our customers buy for a child. If you're a parent and believe your child gave us information directly, contact us and we'll delete it.

Your Choices and Rights

You can ask us to:

• tell you what personal information we have about you;
• correct it;
• delete it; or
• stop using it for targeted advertising or to stop marketing to you.

You can unsubscribe from marketing emails using the link in any email, and from texts by replying STOP. To make any other request, email us at hello@pumppeelz.com with the subject "Privacy request". We may need to confirm your identity before acting on a request. Depending on where you live, you may have more rights under your state's law, and you can appeal our decision by replying to our response. We won't treat you differently for using these rights.

Contact Us

Pump Peelz is operated by Emsco Media LLC.

Pump Peelz privacy team
Emsco Media LLC
3526 Cliff St, Suite B
Finleyville, PA 15332
hello@pumppeelz.com